Job description

Make your next big career move by applying as KMC Solutions’ next CHANNEL ORDER PROCESSING SPECIALIST - JAPANESE BILINGUAL!

The Channel Operations team supports channel and alliance partners. We have oversight of and are accountable for the operational readiness of quote-to-order capabilities, the user experience, and the processes necessary for our partners and internal teams. We also provide data insights to our internal business stakeholders driving and supporting strategic decisions. The Channel Order Processing Specialist’s scope of work will center around processing indirect channel orders and responding to inbound queries from partner and internal teams.

On top of your salary, here are the exciting benefits you can look forward to:

Work from home until further notice
Comprehensive health benefits
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves

The main responsibilities of a CHANNEL ORDER PROCESSING SPECIALIST - JAPANESE BILINGUAL include:

Process channel orders from distributors, direct resellers, and carriers
Process order provisioning quotes for Distributor and Reseller transactions
Ensure completeness and accuracy when processing POs and quotes
Ensure orders are processed in a timely manner and follow up as necessary adhering to defined SLAs
Track orders and provide order confirmations to external partners
Take actions to drive resolution of outstanding PO and quote issues
Respond to Channel Order tickets in Zendesk adhering to defined SLAs
Resolve Order Processing ServiceNow tickets from internal teams
Contribute to ongoing process and workflow improvements
Support Month and Quarter close activities
Support ad-hoc assignments as required

To apply for the role, you must have the following:

1-2 yrs experience in a Japanese related work
N3-N2 Japanese-Language Proficiency level and able to speak business Japanese level
2-3 years of operations experience preferably in a SaaS/cloud company
Highly motivated, self-directed individual who thrives in a fast-paced team environment
Ability to excel in a fast-growing/fast-paced environment delivering accuracy while managing deadlines
Excellent organizational skills with attention to detail; ability to manage multiple priorities in parallel
Ability to prioritize workload and manage a high volume of orders at the quarter and month-end close
Prior order management experience is a plus
Working knowledge of Salesforce.com, Zuora, Zendesk, or ServiceNow is a plus
SaaS, software, or technology-based company experience a plus
Bachelor’s Degree or equivalent experience

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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