Job description

Make your next big career move by applying as KMC Solutions’ next CUSTOMER SERVICE AGENT!

CCL Australia Team agents are responsible for handling international calls from Australia and New Zealand to support business needs in that market.

You’ll be earning Php28,000 – Php30,000 (depending on experience). On top of your salary, here are the exciting benefits you can look forward to:

Work from home until further notice
Dayshift Account
Comprehensive health benefits
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
HMO upon hire with one free dependent

The main responsibilities of a CUSTOMER SERVICE AGENT include:

Handling incoming calls from guests and travel partners in Australia. Supports sales and service inquiries as well as pre-cruise add-ons, website support, and post-cruise inquiries. Knowledge of regional business practices, as well as local business culture and policies.
Actively participate in ongoing feedback and coaching sessions from their Coach as well as contribute to team meetings.

To apply for the role, you must have the following:

Min. High School diploma
1+ year of customer service experience required.
Working knowledge of Microsoft Office, especially Outlook and Teams. Ability to learn new internal systems quickly such as Launchpad, Fun Shops, I-Care, GMP, etc.
Excellent attendance and punctuality are essential functions of the job. Desk operates 7 days a week, including Holidays from 5 pm to 4 am EST. May require varying shift work.
Customer service experience in the hospitality industry or Contact Center preferred.
Ability to multi-task multiple systems and ability to resolve customer issues in a clear, calm, and diplomatic manner. Effective at customer resolution, domestically and internationally. Strong verbal and written communication skills as well as listening skills. Ability to be a self-starter with a strong work ethic. Demonstrates creative problem-solving skills and a good balance between company revenue objectives and customer satisfaction. Effective at resolving challenging customer issues while demonstrating empathy.

It will also be favorable if you have the following:

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards, and freebies and invite to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment, and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu, and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf of our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and you should not present a solution without a problem.

We also know when hard work deserves to be recognized, so we reward our employees with monthly parties, free trips, and much more!

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