Job description

We are a collective group of fearless people with a clear purpose: to empower professionals around the world through intelligent workflow automation software. Currently, more than **500 people** across 7 countries work with us, **remotely or in a hybrid way**, to make life easier for over **3,000 companies** using Pipefy in more than **180 countries**. Since our founding in 2015, we have put people at the center of everything we do, so we invite you to learn more about this position and apply to be part of our team.

The role will be responsible for supporting the CS team with content, training, and playbooks aimed at improving churn results within our ICP. We are seeking someone who can learn quickly, communicate effectively, have strong project management skills, report data effectively, and already have experience in Enablement, Customer Success, or related areas.

Main Responsibilities

Apply the Revenue Enablement strategy in the CS area, scaling the impact generation on key performance indicators.
Plan, manage, and execute the Revenue Enablement calendar and initiatives focusing on CS's strategic objectives.
Implement projects and management methods for the development of the CS team to maximize results.
Coordinate with CS leadership to ensure the team is equipped and aligned to achieve growth objectives.
Manage the CS content base and generate new content to support the team's learning and retention in short, medium, and long-term initiatives.
Report on how Revenue Enablement initiatives are impacting CS indicator.

Requirements

Understanding in CS Operations for the B2B market.
Experience in CS, in a Revenue Enablement position or other related areas.
Experience coordinating with CS leaders the implementation of new processes and developing continuous improvement plans for the CS team.
Strong ability to manage projects and organize multiple initiatives.
Energy, adaptability and experience in dynamic work environments.
Data analysis and reporting capabilities.
Intermediary English.

Benefits:

Brazil

- Health and Dental insurance

- Life insurance

- Flexible hours (40h/ week)

- Flexible monthly meal allowance

- Monthly home office allowance

- Home office setup allowance

- Psychological assistance (employees or legal dependents)

- Yoga & Meditation

- Gympass

- Labor classes