Healthcare Virtual Assistant at Starfish

We're seeking organized and dedicated Healthcare Virtual Assistants to join our team, to service our network of businesses worldwide.

Requirements

• Bachelor's degree in a medical field or related pharmaceutical industry
• Minimum of 1 year experience as a Virtual Medical Assistant
• Exceptional English communication skills, both written and verbal, reaching at least C1 proficiency
• Thorough comprehension of medical terminology and procedures
• Proficiency in navigating EHR/EMR systems and adept at troubleshooting common technical issues
• Knowledgeable about healthcare privacy regulations
• Demonstrates strong interpersonal abilities
• Robust organizational and time management skills, with meticulous attention to detail
• Technologically adept, familiar with contemporary tools such as desktop sharing, cloud services, and VoIP
• Available to work the night shift

Duties and Responsibilities

• Record details of new patient admissions and referrals.
• Oversee the scheduling of appointments, managing changes such as cancellations and rescheduling for both patients and healthcare providers.
• Enter patient data, medical records (including CPT, ICD-10, HCPCS codes), and billing information into EMR/EHR systems.
• Assist in processing insurance claims, verifying patient insurance details, and handling billing inquiries, concerns, and documentation.
• Address incoming patient inquiries, offering assistance and guiding them to the appropriate healthcare provider.
• Assist in the analysis of healthcare data, compiling reports, and maintaining records.
• Ensure adherence to HIPAA regulations, uphold privacy standards, and maintain patient confidentiality.
• Arrange for the transfer of medical records to various departments, healthcare providers, and professionals as instructed by the Managing Physician.
• Perform additional tasks as required.

Technical Requirements:

• USB Headset
• Functional Webcam
• Functional Computer
• Internet Service with a minimum speed of 25 Mbps via cable connection

Benefits

• Comprehensive Health Insurance Coverage (HMO)
• Performance-Based Incentive Programs
• Embracing and Inclusive Workplace Culture
• Continuous Upskilling and Development Opportunities
• Full Work-From-Home Arrangement
• Dedicated and Supportive Team Environment
• Pathways for Professional Advancement
• Engaging and Enjoyable Work Atmosphere