Operations Specialist

JOB TITLE: Property Operations Specialist

JOB NUMBER FLSA Status: Exempt

DEPARTMENT DIVISION: Vesta Realty

GROUP: Residential Property Management 

REPORTS TO: Regional Property Manager

JOB SUMMARY, DUTIES AND RESPONSIBILITIES, JOB REQUIREMENTS

       Vesta Realty is looking for talented individuals with the drive to succeed and grow with our company. Voted a “Great Place to Work” in 2022, Vesta Realty strives to provide the career growth and professional development opportunities that are vital to the success of our workforce. Since being established in 2017, Vesta has been recognized as one of the Top 50 Multifamily Property Management Firms in the United States. We know that this wouldn’t be possible without the efforts of our diverse team and dynamic leadership. As one of the fastest-growing companies in the multifamily industry, we are excited about the opportunities that await you with the Vesta family.

SUMMARY

1. Responsible for working at the assigned property when a Property Manager position is vacant, another position is vacant, and/or when a site needs additional training and assistance.

2. Responsible for maintaining and operating their assigned property to the best interest of the Owner.  

3. Responsible for directing and monitoring the staff functions and contracted services and ensuring all work is completed in a thorough, timely, quality, and cost-effective manner.  

4. Responsible for proper staffing of all positions. This includes hiring, providing for further training and development and discipline as needed.   

5. Operate within fiscal guidelines and assist in fiscal planning.  

DUTIES AND RESPONSIBILITIES 

1. Maximize Net Operating Income and maintain high occupancy.  

2. Maintain proper and adequate staffing, schedule workloads and vacation time of employees.  

3. Direct, monitor and evaluate work performed by employees and contracted services.  

4. Maintain confidential employee files and process time sheets of employees.  

5. Work with Supervisor to develop and arrange on-going training for self and staff as needed.  

6. Implement effective resident retention programs, i.e., move-in, and service follow up. Maintain good resident relations.  

7. Review all pertinent verifications and lease applications for approval. Process same as needed.  

8. Monitor delinquencies, initiate and process three- and seven-day notices, and legal proceedings for evictions as needed.  

9. Ensure residents are not violating the lease, property rules, or policies of the company and the community.  

10. Learn and implement the policies and procedures of the company.  

11. Ensure all Accounts Payable are accurate and submitted in a timely manner.  

12. Stay abreast of market conditions and trends.  Conduct regular market surveys and maintain all related information on the competition.  

13. Develop and maintain professional contacts within the area and participate in public relations activities.  

14. Assists in setting up marketing and advertising programs with Supervisor.  

15. Daily physical inspection of the community. Routinely inspect the entire community to detect potential problems.  

16. Inspect curb appeal, offices and models daily.  

17. Analyze signage for appearance, effectiveness and inspect at least weekly.  

18. Ensures all prospect traffic, i.e., phone, written, and walk-in traffic is handled in a way to maximize current and future occupancy.  

19. Reviews for approval and/or personally prepares and processes all move-in, move-out documents and renewals.  

20. Prepares all weekly and monthly reports and submits to Supervisor.  

21. Provides information to various relocation departments and agencies - makes occasional personal contact. 

22. Courteous to all residents and prospects.  Present professional image.  

23. Performs other duties as assigned by Supervisor. 

REQUIREMENTS 

1. Strong customer service orientation and managerial skills. 

2. Ability to carry a cell phone and respond to emergencies.  

3. Ability to exercise good judgment.  

4. Good communication skills, both oral and written.  

5. Basic math skills and office and computer skills.  

6. Knowledge of, or ability to learn, advertising and marketing tactics to maximize occupancy.  

7. Knowledge of, or ability to learn, Federal, State, and Local Laws pertaining to Landlord/Tenant Laws.  

8. Valid Driver's License and reliable transportation.  

9. Ability to climb stairs, walk, bend, grasp, and lift up to 25 lbs. 

10. Ability to travel.