Customer Service Specialist with German

We are looking for a Travel Consultant with German for a Shared Service. Join a highly skilled remote team, providing outstanding service to clients.

Key Responsibilities:

• Consistent communication with customers via telephone and email on a daily basis.
• Providing travel consultation using the system.
• Supporting travelers in navigating unforeseen travel challenges.
• Handling post-sales customer inquiries, including cancellations and complaints.
• Implementing enhancements to streamline processes.
• Working hours: Monday Friday, 8:00 18:00 (on rotation basis, available to start both at 8:00 at 10:00 am)

Qualifications for Success:

• Proficient in customer service with hands-on experience. (min 1 year)
• Advanced proficiency in German (C1 level).
• Proficiency in English (B2 level).

Benefits:

• Flexible benefits
• 100% remote work
• Permanent type of contract
• Wellbeing resources