Infrastructure Operations Manager - Contingent at AGE Solutions LLC

The Infrastructure Operations Manager is responsible for the management and operation of cryptographic facilities, ensuring the maintenance of operational status and overseeing the use of Tech Control equipment. This role requires a high level of technical expertise, leadership, and clear communication skills to effectively supervise tech control employees and maintain Tier 2 Tech Control Helpdesk functions. The ideal candidate will possess a strong background in Information Management Operations and IT Service Management (ITSM) best practices.

This position is contingent upon contract award.

Essential Duties and Responsibilities:

·        Manage and operate cryptographic facilities with a minimum of 5 years of experience in a similar capacity.

·        Maintain the operational status of Tech Control facilities, ensuring all equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits are functioning optimally.

·        Supervise and provide technical direction to tech control employees, ensuring adherence to industry standards and best practices.

·        Communicate effectively with the highest levels of management, providing oral and written reports and updates.

·        Operate and maintain Tier 2 Tech Control Helpdesk functions in accordance with DISAC 310-175-9.

·        Coordinate, restore, and report maintenance activities necessary for the effective upkeep of transmission paths and facilities.

·        Handle and manage incidents and service requests, including changes, problems, configurations, and requisitions for equipment and services.

·        Ensure compliance with all relevant regulations and maintain a Defense Intelligence Agency (DIA) adjudicated clearance TS, SCI eligible.

Requirements

Education and/or Experience:

·        Bachelor’s degree in an IT-related field is required.

·        5 or more years of experience managing and operating cryptographic facilities.

·        Demonstrated knowledge and successful supervision of tech control employees in efforts similar in size and scope as referenced under this Call Order.

Certifications, Licenses, Registrations:

·        Rapid Response Registered Communications Distribution Designer (RCDD) certification is required.

Security Clearance:

·        Must possess a Defense Intelligence Agency (DIA) adjudicated clearance TS, SCI eligible.

Knowledge, Skills, and Abilities:

·        In-depth knowledge of Tech Control equipment and maintenance procedures.

·        Proven ability to provide technical directions and supervision.

·        Familiarity with industry accepted standards and IT Service Management (ITSM) best practices.

·        Strong oral and written communication skills.

·        Ability to manage and prioritize incidents and service requests effectively.

Work Environment:

This position will be primarily on-site at the Pentagon Reservation. The Infrastructure Operations Manager is expected to work within secure facilities and adhere to all security protocols associated with the environment. Opportunity to work from home may be available but is not guaranteed and is subject to the requirements of the role and the discretion of management. The role may involve responding to urgent issues outside of standard working hours and requires a high degree of responsiveness and flexibility.

Benefits