Offer summary

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field, ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD), 3+ years of experience in ServiceNow platform development, configuration, and customization, Proficiency in JavaScript, HTML, CSS, and other web technologies.

Key responsabilities:

Design, develop, and implement ServiceNow solutions based on business requirements

Configure/customize ServiceNow apps, support integration with IT systems, manage & maintain the platform

Gather/analyze requirements for enhancements, provide technical support, troubleshoot applications/modules

Create/maintain documentation, mentor junior team members, stay updated with best practices

Job description

Overview:

The ServiceNow Resources play a crucial role in the organization by providing expertise in the implementation, customization, and maintenance of the ServiceNow platform. They are responsible for ensuring the smooth functioning of ServiceNow applications to meet the organization's IT service management needs.

Key Responsibilities:

Participate in the design, development, and implementation of ServiceNow solutions
Configure and customize ServiceNow applications based on business requirements
Support the integration of ServiceNow with other IT systems and applications
Manage and maintain the ServiceNow platform, including data management and reporting
Collaborate with cross-functional teams to gather and analyze requirements for ServiceNow enhancements
Create and maintain documentation related to ServiceNow processes, procedures, and configurations
Provide technical support and troubleshooting for ServiceNow applications and modules
Develop and maintain ServiceNow workflows, forms, and UI components
Stay updated with ServiceNow best practices and implement them within the organization
Train and mentor junior team members on ServiceNow development and administration

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field
ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD)
3+ years of experience in ServiceNow platform development, configuration, and customization
Proficiency in JavaScript, HTML, CSS, and other web technologies
Hands-on experience with IT Service Management (ITSM) processes and ServiceNow modules
Strong understanding of ServiceNow CMDB (Configuration Management Database) and Service Catalog
Ability to design and implement ServiceNow workflows and automation
Excellent problem-solving and analytical skills
Effective communication and collaboration abilities
Experience in Agile development methodologies and tools

Required profile