Job description

Bringing smiles is what we do at TTEC… for you and the customer. As a Windows Systems Administrator

working remote in Mexico City, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. **

What You’ll Be Doing**

The Windows Systems Administrator will be responsible for the day to day support, administration and maintenance of Microsoft Windows Server-based technologies. This role requires in-depth knowledge of Windows Server 2008/12/16, Active Directory, Hyper-V, VBS and PowerShell scripting languages, LDAP, TCP/IP, NTP, DNS, IIS, DHCP, SNMP, SMTP and SSL/TLS. The individual must take ownership of maintenance activities, incident and problem management to meet or exceed established service level agreements. In this role, the administrator will interact with internal, customer, and third-party teams for troubleshooting of configuration, integration and deployment activities.

You'll report to the System Administration Manager **

During a Typical Day, You’ll**

Provide Tier-2 support for Windows based systems and services (Windows Server, O365, Hyper-V, Active Directory, DNS, DHCP, etc)
Adhere to best practice security measures to protect the confidentiality, integrity and availability of customer data
Conduct routine hardware and software audits to ensure compliance with established standards, policies and configuration guidelines
Document, schedule, conduct and test system changes in accordance with operational guidelines
Administration of patch management through SCCM
Administration and support of Mail Flow, Microsoft Exchange On-Prem, online (O365) and Proofpoint

What You Bring To The Role

Flexibility to work off-hours in support of a 24x7 business model.
5 years experience installing, configuring and maintaining Windows Server
2008/2012/2016/2019/2022 in both physical and virtual environments.
3+ years’ experience with SCCM 2012/2016 patch management and application deployment
3+ years experience with Microsoft Exchange technologies (On-Prem / O365). Proofpoint experience is a plus.
BA/BS in CIS, related degree or equivalent experience
Current Microsoft Certified IT Professional or MCSA

What You Can Expect

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com for more information. **

About TTEC**

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. **

Primary Location**

MX-DF-Mexico DF **

Job**

Information Technology

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