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Customer Support Specialist

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Africa

Offer summary

Key responsabilities:

  • Manage support through email and chat.
  • Assist customers, troubleshoot, engage new users.
  • Contribute to Help Center, provide feedback.
Talent Sam logo
Talent Sam Startup https://www.talentsam.com
11 - 50 Employees
About Talent Sam
Hiring outsourced employees is way harder than it should be! You have to hunt for the right candidate with varying levels of English competence, deal with local hiring laws, purchase endless tools and even hardware to connect your team.Talent Sam changes everything making your growth easier than ever. We identify, hire, and manage the right people for you ensuring that when you hire, you’re getting the best people for a fraction of the cost.All of our candidates are highly educated South Africans, native English speakers, and have exceptional written and verbal communication skills. Whether you prefer your team works remotely or in a well-equipped physical office, Talent Sam provides everything they need to succeed.With Talent Sam, you’re not just hiring employees; you’re building a future-proof, dynamic team that’s ready to take on the world
See more Talent Sam offers

Job description

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.


Who are we looking for:

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.


As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.


This role requires a high amount of problem-solving skills and independence.


What you will be responsible for:

  • Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.

  • Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.

  • Engaging with new leads and users as part of their onboarding process.

  • Contributing to the Help Center by creating helpful articles and resources.

  • Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer SupportHelp SystemProduct KnowledgeLiveChat

Other Skills

  • Verbal Communication Skills
  • Independent Thinking
  • Collaboration
  • Webmail
  • Analytical Skills
  • Troubleshooting (Problem Solving)
Are you interested?

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