CallTek is a leading white label Enterprise Service provider delivering 24/7 engineering, software development and customer support to technology companies world wide currently servicing more 20,000 buildings and 1M enterprise network appliances. CallTek provides the highest level of engineering and customer service including global contact centers that are fluent in five major languages. With more than 5,000 team members and more than 15 years, CallTek has exclusively represented Internet Service Providers, Managed Service Providers, Manufacturers and Technology Companies, allowing our partners to focus on the customer. CallTek operates around the globe with 11 locations in five countries including the United States, Guatemala, the Philippines, Honduras and the Dominican Republic and India.

Job description

Job Description:

In this role, Candidate will be contacting Utility Vendors on behalf of our Clients to register accounts online, request missing invoices, and negotiate extensions on accounts.

Majo Duties and Responsibilities:

Contacting Utility Vendors to obtain missing invoice

Navigate Utility Vendor's websites to enroll accounts

Contacting Utility Vendors to negotiate payment extensions.

Minor Duties and Responsibilities:

Entering invoices into our system

Other clerical work to support on-time payment of client's invoices.

Requirements

1-3 years of relevant work experience
Preferred phone based, customer support experience Strong customer service and written skills
Computer skills. Candidate should have the ability to:
Navigate multiple systems, programs & windows
Simultaneously document call notes & customer interactions

Key Competencies