Suite Attendant

CRYSTAL CRUISES: Suite Attendant

Position Summary:

To maintain the highest standards of cleanliness in Guests Suites and Rooms, corridors and pantries and to clean and sanitize isolation rooms in accordance to Company policy.

To always keep lockers, trolleys and cleaning equipment tidy and organized.

To provide Guests with turn-down service every evening, to replenish drinks, fruit, amenities, and towels when necessary.

To provide a six-star service and to deal with Guest complaints and comments in an efficient and timely manner.

- To clean assigned Guests Suites and Rooms, as instructed by Executive Housekeeper, always following the USPH procedures.

- To always keep assigned lockers and corridors clean and tidy in accordance to safety rules and regulations.

-T o always keep work trolleys organized and tidy.

- To ensure that all cleaning equipment is properly and securely stored away when not on duty.

- To follow and execute the Housekeeping Sanitation program and to complete and update all Sanitation Log sheets as per policy.

- To clean and sanitize isolation rooms in accordance to Company policy.

- To use the proper chemical product in the sanitary system during regular scheduled intervals, as instructed.

- To train the Junior Suite Attendants

- To provide Guests with turn-down service every evening and to replenish amenities and towels on a daily basis or as necessary.

- To do all deliveries (gifts, mail, reflections etc.) to Guest Suites and Rooms.

- To report work orders to the Housekeeping Office when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner.

- To log accurately work and rest hours in Adonis Portal daily by swiping the Crew card.

- To do A and B watch, and Pantry watch duties as assigned by Assistant Housekeepers.

- To clean Captains Quarter and the other officers rooms as instructed by Assistant Housekeeper.

- To adhere to all Company Policies and Procedures, Manuals and Directives.

- Other responsibilities, as assigned, but not limited to the above.

Key requirements:

Minimum age for all applicants is 21 years.

Must have clear criminal record.

Must not be on any chronic medication and have clear medical history.

Excellent written and verbal communication skills.

Experience in a luxury hotel or on board a luxury cruise ship preferred.

Previous Housekeeping experience beneficial.

Very good spoken English (needs to score at least 70% in the onboard English proficiency test).

Must have very good organizational skills and show attention to detail.

Must undergo onboard USPH training.

Must have initiative and the ability to work independently.

Must be able to remain calm under pressure.

Must be service minded with an outgoing, charming and friendly personality.