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Operations Support

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Work from: 
Australia
SkyeDesk logo
SkyeDesk Scaleup https://www.skyedesk.com/
51 - 200 Employees
About SkyeDesk
SkyeDesk is helping organizations across Australia, United States, UK and Canada solve domestic skills shortage, lower over all staffing costs and increase revenue by leveraging remote offshore staffing solutions. Our distributed remote staffing model means there are no single point of failure in delivery and provides a consistent flow of talent that has the option to choose wherever they would like to work anyway in the world. We truly believe in the future of work is about employee happiness, flexibility with no geographical boundaries. Efficiency, productivity and business outcomes are the real measure of success regardless of location.
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Job description

This is a remote position.

  • Salary: Php 30,000 - 50,000
  • Permanent Work from Home, work in the comfort of your home!
  • Independent Contractors Set-up, you can enjoy your salary in full.

About the Client:

They are shaping the future of live video, powering video production workflows and cloud services for news, sports, and other verticals. Building on our global market leadership and innovation, the client offers the highest quality, reliable and cost-effective end-to-end solutions for all types of live productions – producing more for less.


Job Overview:

The client is looking for a dynamic and energetic individual to join our Operations Support team. This exciting position will liaise internally with our sales and operations teams and externally with our customers. General responsibilities of this position will range from provisioning mobile lines and entering purchase orders to coordinating customer returns.
 
Job Responsibilities:
  • Support the provisioning of LiveU’s mobile lines, including activation of new lines and making changes to line features based on customer orders.
  • Partner with our customer support team to issue RMA’s (Return Material Authorizations) to customers and coordinate shipment of replacement material
  • Coordinate customer returns from product rental, RMA and Demo
  • Provide support to customers, distributors, and internal sales employees regarding inquiries of product availability and order statuses.
  • Support procurement team by placing purchase orders to vendors for miscellaneous direct material.
Requirements
Qualifications:
  •  Two or more years of related customer/operations support work experience (order entry/product returns)
  • Excellent written and oral communications skills
  • Proficiency with Microsoft Office
  • ERP/MRP experience a plus

About Skye Desk:

Skye Desk is a fast-growing global remote staffing company headquartered in Australia. The exciting new brand is an extension of a leading Australian recruitment company expanding into the global outsourcing market with the view of significant growth and expansion over the next 24 months. The business is committed to continuous improvement of its people and pride itself on employee engagement development.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer SupportMicrosoft Office Project (MOPS)Effective CommunicationOperations Support Systems

Other Skills

  • Social Skills
Are you interested?

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