Cloud Finops Analyst

Role: Cloud Finops Analyst

Location: Remote Opportunity

Responsibilities

• Provide 2nd level support resolving functional and system errors identified or escalated by Business Partners
• Ability to support a suite of technologies and applications including Saas applications such as Salesforce and Java based application
• Coordinate and collaborate with multiple teams to investigate problems. Track system activity to ensure the service is operational as defined by SLAs
• Incident management. Ensure incidents, issues and problems are raised with defined time frame and follow service standards
• Monitor and maintain operational readiness of all enterprise applications
• Identify and proactively fix system issues through monitoring and early watch reports
• Work with internal customers to understand requirements and implement configuration changes. Should be able to debug and understand logs

Minimum Qualifications

• Bachelor Degree in Computer Science or equivalent experience in the software industry
• 3 years' experience working in a large enterprise environment supporting applications and users
• Operated as Level 2 Support analyst with focus on continuous improvement
• Advanced interpersonal skills to effectively promote ideas, collaborate across teams and influence teams to resolve issues
• Strong passion and experience in delivering high-performance
• Ability to work in a fast paced, dynamic and event driven environment.
• Strong verbal and written communication skills
• Successful implementation of process improvement initiatives
• Strong organizational, problem-solving, and analytical skills

Preferred Qualifications

• Knowledge in one or more major enterprise applications like Service Now, Salesforce and Jira are a plus
• Experience on executive summary reports and dashboards creation are preferred

Position Overview

We're growing our Cloud Spend Management team within Vendor Platform organization. The team is seeking an experienced analyst to provide business and financial governance support for our public cloud consumption, and to assist in managing the cloud spend and providing guidance on opportunities for cost optimization.

Responsibilities

• Support development and DevOps teams in understanding their cloud bills based on their business goals and budget
• Provide summaries and detailed usage statistics for resources across public clouds, offering actionable intelligence to right-size and scale services efficiently
• Identify and facilitate opportunities to optimize, reduce cost and plans to realize the savings
• Build and maintain cloud usage visibility to proactively optimize workloads
• Provide early intervention, management, and advice to public cloud consumers
• Work closely with financial and billing teams on budget, forecast and expenses reports relating to hosting
• Create operational metrics to demonstrate costs and usage and assist with tracking with the necessary stakeholders
• Lead regular cadence calls providing expert advice and consulting on cloud financial management activities
• Oversee the cloud billing dashboards, and manage the AWS Savings Plans and AWS Reserved Instance purchases
• Configure and manage cloud cost optimization tools
• Create and maintain internal documentation on FinOps and cost optimization processes and customer environments

Minimum Qualifications

• Experience in cloud expense management
• Strong ability to analyze and interpret data and provide insights
• Exposure to public cloud billing and services including AWS and Azure
• Comfortable performing requirements analysis, interfacing with stakeholders of various levels and documenting solutions
• Ability to articulate technical topics to non-technical audiences both in writing, in diagrams and person
• Energetic team player who works well across boundaries and readily adapts to change and enjoys rapid development
• Confident of your skills, abilities and willing to share what you know, while learning from others
• Deals well with ambiguous or undefined problems
• Strong written and oral communication skills

The Ideal Candidate

• 5+ years experience with cloud expense management, business analyst experience, or cloud engineering
• Familiarity with Agile methodology
• Familiarity with various database technologies (NoSQL, SQL) and data interchange formats (XML, JSON)
• AWS certification is a plus
• Bachelor's degree, preferably in Finance, Computer Science, Computer Engineering, or a related field