Offer summary

Qualifications:

Fluency in Italian and advanced English; Experience in customer support; Familiarity with Microsoft Office and Google suite tools, Genuine care giver; Good at time management; Strong in phone calls and email writing.

Key responsabilities:

Resolve customer issues professionally; Handle high volume of calls, emails, and queries; Identify needs, recommend products, offer alternatives

Provide feedback, create reports, advise on company information and details

Are you looking for international talent for your company? Eugenia Talent Recruitment is a Portuguese recruitment agency, that was born after years of experience in the recruitment field by the hand of Republica 45. Specializing in multilingual jobs and internships abroad, we represent the link between talent and employers. Our service is personalized, as we are not a job board: we specialize in customized recruitment solutions. Through our partnerships, we make sure we are able to do what we love the most: Contribute to a globalized world where opportunities are endless, make sure we connect the right talent to the right position, and take care of all the parties involved by delivering a genuine service.

Job description

Type of position:

Full-time position

Key languages:

Fluent level of Italian
Advanced English

Sector:

Customer Service / Technical Support

About our Client:

Do you love helping people and want a job that allows you to use your language skills? Are you passionate about customer service and comfortable resolving technical issues?

We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet and cell network provider. If you are looking for a new personal and professional adventure in one of the most committed sustainably growing businesses with people-first approach, this opportunity may be just perfect for you!

The Offer:

Resolve customer issues in a professional way;
Manage to handle large volume of calls, emails and queries;
Identify customers needs, anticipate recommending products and offering alternatives;
Provide feedback, create reports and recap information;
Advice on company information and details.

Requirements:

Fluency in Italian and excellent communication skills in English;
Experience in customer support;
Genuine care giver. Able to multi-task, proactive and good with time management;
Strong in phone calls, email writing;
Familiarity with Microsoft Office and Google suite tools.

Benefits:

Salary package with performance bonuses;
Monthly transport and meal allowance;
Private health insurance;
Initial training, and continuous learning opportunities;
Remote or Hybrid work model.

The Process:

1. Submit your application and don't forget to send an updated CV;
2. Get a call by our Recruitment Specialist;
3. Start your interview process;
4. Get selected;
5. Start your journey!

Required profile