Part-time Customer Care Representative (Remote in EST) #35656

Our client is seeking a Customer Care Representative for a remote opportunity (must be in eastern time zone)! Hours will be 20-25 hours/week, with a possibility for more during peak periods. As the Customer Care Representative , you will be responsible for supporting customers and clients. This Contract role offers $19/HR!Responsibilities of the Customer Care Representative include: - Handling customer complaints and inquiries in a timely and courteous manner. - Providing information on in-force products to Agents, Policyholders and Employees. - Communicating contract language in terms callers will understand. - Resolving a wide variety of problems with customers. - Providing clear and concise information on problems. - Maintaining a log of incoming calls from customers and field personnel. - Following through to ensure that problems and requests are handled satisfactorily. - Following up on telephone inquiries. - Communicating with Policyholders and Agents on policy changes. - Completing specific projects relating to policies. - Assisting other departments in handling customer service problems. - Understanding the process for address and correspondent changes

Qualifications of the Customer Care Representative include:

• Minimum of 5 years relevant experience in high volume service environment.
• High School Diploma, or equivalent. Relevant Associates Degree highly preferred.
• Must have knowledge of Group Administration, Individual Administration and be familiar with basic claim processing.
• Bilingual (English/Spanish) preferred
• Excellent telephone etiquette, excellent communication skills and handle customer complaints and problems in a timely and courteous manner.
• Ability to work Remote near Philadelphia, will be onsite one day a week.

_ Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: _www.ContemporaryStaffing.com.