Offer summary

Qualifications:

Educational requirement: Bachelor's degree in health administration, business, or related field, Work experience in the appropriate industry, preferably in the PBM industry.

Key responsabilities:

Manage client accounts to ensure satisfaction and profitability

Develop market strategies and execute individual sales tactics

Deliver presentations, reports, and spearhead a reporting calendar for clients

Participate in market research, training programs, and meetings

Job description

The Account Executive is responsible for servicing the needs of assigned clients within a book of business to meet or exceed client satisfaction.

Manage client retention, client contract renewal process and ongoing profitability for standard and complex accounts
Oversee total account service and build and foster relationships with client contacts to ensure client satisfaction
Develop and execute market strategies for target market segments in conjunction with the General Manager
Participate in market research and definition of target client profiles
Develop and execute individual sales strategy to include target clients
Provide background and strategic insight to internal project teams and stakeholders
Build and foster relationships with client contacts through quality service delivery
Develop presentations and deliverables based on the company’s business model, value proposition, and claims analysis tools for prospects and clients
Provide input and market intelligence for development of products, services and competitive positioning
Manage client issue escalation
Manage and deliver in-person and telephonic program performance reviews for clients
Manage client reporting requests through proficient use of company reporting tools and self-service portals
Lead client calls and delegate and track meeting follow-ups
Monitor delivery of regularly scheduled reports to ensure timeliness
Spearhead client-specific reporting calendar as necessary
Negotiate and coordinate deliverables for RFPs to manage the discovery and solution development process
Participate in mandatory company training programs
Promote an environment of collaboration, cooperation, and open communication
Participate in meetings via phone, in corporate office and off-site locations as required

EDUCATION REQUIREMENTS Education Level GED Bachelor Degree Area of Specialization health administration, business, or related field; equivalent experience acceptable in lieu of degree LICENCES/CERTIFICATIONS Not Applicable WORK EXPERIENCE Experience appropriate industry, preferably in the PBM industry

Required profile