Conduct & Disputes Specialist

Conduct & Disputes Specialist
American Public University System

 * This is a full-time but temporary role running through end of the year, with the possibility of becoming permanent * 

The Conduct & Disputes Specialist assists the Office of Student Rights & Responsibilities by classifying the incidents of student misconduct reported to the Office, conducting preliminary reviews of the reports to ensure the reporting party provided supporting documentation, and assisting in the sanctioning process. This role works with students, faculty, staff, and the university community while classifying complaints reported through the University’s general grievance process and assessing if the reporting party has attempted to resolve their complaints through the University’s formal appeal or special request processes. The Conduct & Disputes Specialist assists with collecting and organizing the documentation necessary to conduct Student Conduct Board reviews.

The Conduct & Disputes Specialist will work with the Associate Vice President of Student Rights and Responsibilities to document and research and document reported student conduct violations and initiate the grievance resolution process for complaints reported to the Office of Student Conduct.

Responsibilities: 

• Review, classify, and collect articles of evidence, as necessary, for all incoming reports of student misconduct
• Communicate and coordinate across the University to classify and assess student complaints
• Assign reports of misconduct and student complaints based on the preliminary review conducted
• Document completed accountability packages and other action-based sanctions
• Maintain comprehensive knowledge of the student handbook, as well as department and university policies and procedures
• Serve as an advocate for both students and the APUS code of conduct standards
• Coach students on remedial behavior and University expectations
• Assist with special projects as needed to enhance the division of Student and Alumni Services
• Other duties as assigned

Requirements:

Candidates should be able to demonstrate strong verbal and written communication skills, strong analytical and research skills, the ability to manage multiple tasks and/or projects under tight deadlines, excellent customer service skills, and a high level of discretion and professionalism.

• Prior experience in higher education, student services/affairs, required
• Strong understanding of university policy and higher education regulations, and best practices, required
• Exceptional problem-solving and de-escalation abilities
• Proficiency with Microsoft Office suite, required
  
  

Education:

• Bachelors required; Masters preferred 

About Us: 

American Public University System (APUS) is an Online University based in Charles Town, WV.  Our University has over 100,000 students.  Our emphasis is educating our nation’s military and public services communities with quality and affordable education.  APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.  

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons.  We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment.  American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Pay Transparency 

If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  Please send an email to recruiting@apei.com.