Support Specialist

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with over 600,000 badges in use. The cloud-based CENTEGIX Safety Platform™ initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in over 12,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).

Purpose

In 2024, WeTip proudly joined the CENTEGIX® team, expanding our reach and bringing anonymous reporting to even more communities. With the support and growth opportunities CENTEGIX provides, we’re excited to grow our team and strengthen our impact.

As we expand, we're looking for a passionate individual to join our part-time 24/7 Support Specialist team. Someone who is eager to embrace new opportunities, drive positive change, and grow with us.

We’re seeking a dynamic, collaborative professional who thrives in a fast-paced, startup-style environment. The ideal candidate is just as comfortable engaging with people as they are analyzing client data to inform strategic decisions. A strong sense of purpose and a desire to contribute to meaningful work are essential, especially in supporting K–12 districts with solutions that save lives and improve communication. We're looking for someone motivated to learn, open to growth, and ready to tackle new challenges with flexibility and professionalism.

Position Responsibilities

• Answer incoming phone calls using a guided script to accurately gather and input information into the design platform.
• Review and analyze incoming data, following detailed instructions for proper processing.
• Communicate effectively with clients, including school officials, law enforcement, and government agencies, to relay sensitive information with accuracy and discretion.
• Maintain consistent, clear communication with team members.
• Collaborate regularly and effectively with your manager and colleagues to ensure alignment and success.
• Meet key performance indicators (KPIs) within a platform designed to support your development, offer constructive feedback, and foster professional growth.

• 2 years of professional experience in a customer-facing, administrative, or operations support role.
• Juggling multiple high priority tasks.
• Must be able to work: Wednesday and Friday 7-3pm PST, Sunday 10am-6pm PST. 
• Experience in education, public safety, or government environments is a plus but not required.
• Proficiency with standard office software such as Microsoft Office Suite (Word, Excel, Outlook).
• Comfort learning and using internal platforms and cloud-based systems (CRM, ticketing tools, or design platforms. Training provided.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Discretion and professionalism when handling sensitive information.

What’s in it for you?

• Remote first work environment; we offer workplace flexibility
• 401(k) Plan with 4% employer contribution to help you plan for the future

CENTEGIX is an equal-opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate