Offer summary

Qualifications:

Exceptional English communication skills, both written and spoken., Strong critical thinking and problem-solving abilities., Comfort with remote work tools and tech platforms., Ability to work independently in a fast-paced environment..

Key responsibilities:

Serve as the primary point of contact for customer inquiries.

Deliver excellent service via phone, email, and chat.

Resolve customer issues with empathy and professionalism.

Use tools like Google Suite, Slack, and ClickUp to manage daily tasks.

Job description

Job Title: Customer Service Specialist
Location: Remote (CST Time Zone)
Salary Range: up to 1200 USD

Work Schedule: Full-time | Flexible hours with overlap required between 10:00 AM - 08:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a fast-growing property management company specializing in self-storage facilities. The team is dynamic, values strong communication, and is focused on providing outstanding service to its customers.

Position Overview:

The Customer Service Specialist will act as the first line of support for customers, helping resolve inquiries and delivering a smooth, friendly experience. This fully remote position is ideal for someone whos compassionate, tech-savvy, and highly motivated to contribute to a growing team.

Key Responsibilities:

Serve as the primary point of contact for customer inquiries.
Deliver excellent service via phone, email, and chat.
Resolve customer issues with empathy, professionalism, and follow-through.
Work independently to identify customer needs and provide timely solutions.
Use tools like Google Suite, Slack, and ClickUp to manage daily tasks and communication.

Qualifications:

Exceptional English communication skills (both written and spoken).
Strong critical thinking and problem-solving abilities.
Comfort with remote work tools and tech platforms.
Ability to work independently and handle multiple tasks in a fast-paced environment.

Nice-to-Haves: