Offer summary

Qualifications:

Strong communication skills, both written and verbal., Familiarity with Shopify platform and order management., Ability to handle customer inquiries with empathy and professionalism., Experience in customer service or support roles is preferred..

Key responsibilities:

Monitor and respond to customer support emails promptly.

Provide accurate order tracking details to customers.

Issue refunds according to established guidelines.

Escalate complex issues to the store owner as needed.

You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.

Job description

• Monitor and respond promptly to customer support emails.

• Provide customers with accurate order tracking details using Shopify order information.

• Issue refunds when necessary, based on clearly defined guidelines.

• Ensure all communication is professional, empathetic, and aligns with our brand tone.

• Escalate complex issues or unusual cases to the store owner.

Required profile