Customer Service Representative LATAM - (HR31532DP)

Job Title: Customer Service Representative
Location: Remote (EST Time Zone)
Salary Range: up to 2500 USD

Work Schedule: Tuesday to Saturday, 10:00 AM to 7:00 PM EST (Monday to Friday schedule may be considered for the right candidate)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a U.S.-based company in the home services industry. The team is focused on delivering a warm, professional, and trustworthy customer experience. They're seeking a dependable and personable Customer Service Representative to manage customer interactions and support daily service coordination.

Position Overview:

As a remote Customer Service Representative, you will be the first point of contact for customers across phone, email, and chat. You'll help schedule service appointments, answer questions about services and pricing, and follow up on open work orders and invoices. You'll also document all interactions clearly and provide solutions with a calm, customer-first attitude.

Key Responsibilities:

• Schedule service appointments and coordinate dispatch updates.
• Respond to customer inquiries regarding services, pricing, and availability.
• Follow up on open work orders, estimates, and outstanding invoices.
• Handle customer concerns with empathy and professionalism.
• Document all customer interactions accurately in the companys CRM system.

Qualifications:

• Fluent English communication skills (spoken and written).
• Minimal accent preferred for phone clarity.
• 1+ year of experience in a customer support or call center environment.
• Friendly, confident phone manner with a service-oriented mindset.
• Comfortable working independently with strong accountability.
• Solid computer skills and the ability to learn new systems quickly.

Nice-to-Haves:

• Experience in HVAC, home services, or dispatch coordination.
• Familiarity with CRMs, especially Service Titan.
• Prior experience supporting U.S.-based customers.

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.