Lead UI/UX Designer - Senior

Job Overview:

We are seeking a Lead UI/UX Designer with experience working with Complex User Flow Applications and heavy data-driven/data display projects.

Responsibilities / Key Jobs to be Done

• Lead and define overall user experience strategy and experience design for products/product groups
• Define key design goals and requirements
• Conduct user research to Client insights, define user personas, and map user journeys
• Utilize methods such as field observations, interviews, contextual inquiries, surveys, remote usability testing and A/B testing to drive user research to inform, iterate, validate, and challenge the product design,
• Client and surface underlying tensions, workarounds, mental models, deeply held false beliefs, silent injustices and/or cultural barriers.
• Collaborate with GOC, Function / Franchise / Region / Product Group leaders to ensure successful development, release, and launch of world class product
• Audit the landscape competitively and for analogous inspiration that can be utilized in the current design process
• Create distinctive, branded digital experiences that are desirable and consistent across multiple platforms, devices and channels
• Consult on prototypes developed ensuring they maximize essential learnings about intended audience and are incorporated in for the end user experience and key interactions
• Integrate usability studies and research into product requirements to enhance user satisfaction and ensure customer driven design
• Produce high-quality graphics and visual assets
• Develop new product concepts, storyboards, detailed interaction designs and screen flows, and prototypes to clearly articulate solutions
• Create compelling visual designs that align to company and product brand standards
• Conduct concept and usability testing to iteratively validate and improve design solutions
• Actively collaborate as part of an agile team to ensure designs are feasible and implemented accurately
• Track user experience metrics and reports on the success of UX improvements, including analytics

• Proven experience leading design of effective and durable digital products
• Skilled at creating interaction design solutions for desktop, web, and mobile applications
• Ability to lead synthesis, design distinctive, intuitive creative artifacts (e.g., wireframes, task flows, screen mockups, prototypes)
• Understanding of component-based design systems that can be applied at scale, Experience conducting user research, user testing and optionally, quantitative methods and analytics
• Expert command of industry-standard design tools (e.g., Adobe Suite, Sketch, InVision)
• Thought leader in designing systems and tools to enable c ustomer interactions and collaboration (e.g., digital self, precision marketing, DAM, immersive technology) *
• Experience in underlying conceptual models based on human-centered design principles to deliver a fully aligned, context-driven experience*
• Foundational skills (at minimum) in Data Engineering, Cybersecurity, Intelligent Automation and Emerging Technology*
• Seasoned product design expert. Has designed and scaled multiple large-scale products (or portfolios of products) in a Product Management environment
• Proven leadership experience advocating customer centricity and ability to influence and shape experience strategies with business leadership.
• Creates a culture that relentlessly focuses on helping people and organizations we touch
• Strong customer focus – stay ahead of customer needs
• Focuses on Business agility, Agile delivery with a fail-fast mindset, & measurable outcomes*
• Ability to work effectively in a team setting to synthesize abstract ideas into concrete design implications and cross-functional team members from tech, design, and business

• Thought leader around best practices for information architecture and interaction design, user-centered design process, as well as user experience principles and techniques
• Preferred technical experience (e.g., Sketch, Figma or Adobe Suite); nice to have technical experience (e.g., Jira, Invision, Zeplin, HTML, JS, CSS, Material-UI, React-JS, Bootstrap)
• Proven experience working in design teams in an Agile Product Development setting

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