Offer summary

Qualifications:

2+ years of general customer service experience, Strong communication skills, both written and verbal, Detail-oriented with multitasking abilities, Experience with scheduling and calendar management.

Key responsibilities:

Receive requests from families for backup child or elder care and book the service

Communicate with families to gather details about their care needs

Coordinate with backup care providers to arrange care

Follow up with families and providers to confirm care arrangements and answer inquiries.

Job description

This is a remote position.

Job Details:

Possible overtime hours if needed
20 hours per week
Monday to Friday, 10:00 AM to 2:00 PM EDT

Responsibilities:

Receive requests from families needing last-minute backup child or elder care and book the service
Communicate with families to gather details about care needs
Coordinate with a network of backup care providers to arrange care
Follow up with families and providers to confirm care arrangements
Answer general customer inquiries about the care service
Calendar coordination