Offer summary

Qualifications:

Strong proficiency in English (written and spoken), Experience in logistics, operations, or supply chain management, Minimally 1 to 2 years logistics or supply chain operations experience, Customer service experience or similar is required..

Key responsibilities:

Monitor outbound operations and ensure successful last-mile delivery to customers across the US and Canada.

Respond to customer delivery inquiries and coordinate special delivery arrangements.

Communicate clearly and professionally with customers, carriers, and internal stakeholders.

Analyze delivery data to identify issues and suggest improvements to reduce logistics costs.

Job description

We’re rethinking homes for how people really live, and we’re looking for a Coordinator, US Logistics Operations to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time.

Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.

What you'll be doing:

Monitor outbound operations and ensure successful last-mile delivery to customers across the US and Canada.
Respond to customer delivery inquiries, including escalations from the CX team and direct outreach from customers.
Coordinate special delivery arrangements and resolve exceptions or delays by working closely with carriers and internal teams.
Communicate clearly and professionally with customers, carriers, and internal stakeholders via phone, email, and ticketing systems.
Analyze delivery data to identify root causes of issues and suggest improvements to reduce logistics costs and improve service levels.
Support continuous improvement projects and other tasks as assigned.

What you need to succeed:

Strong proficiency in English (written and spoken).
Problem-solver with the ability to dive into operational challenges using data and creative thinking.
Customer-centric mindset with a commitment to service excellence.
Experience in logistics, operations, or supply chain management.
Strong written communication skills and attention to detail.
Minimally 1 to 2 years logistics or supply chain operations experience.
Minimally 1 to 2 years of customer service experience or similar.

Other Details:

Working hours: 11pm-7am MYT
Work location: Remote
1-year contract, renewable annually upon year-end review
Laptop will be provided

Built for Real Life, Designed for What’s Next

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.

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