Offer summary

Qualifications:

More than five years of experience in customer management, account management, or consulting in a fast-paced environment., Fluent communication skills in English and German, both written and verbal., Strong analytical skills with proficiency in Excel and experience in developing Account Plans., Familiarity with SaaS and various project management tools is beneficial..

Key responsibilities:

Manage a portfolio of customers to ensure satisfaction and engagement with CyberVadis solutions.

Advise customers on implementing their TPCRM program and integrate CyberVadis into their processes.

Act as the main point of contact for accounts, providing project management support and developing customer program plans.

Liaise between customers and CyberVadis teams to address challenges and promote additional services.

Job description

Strategic Account Management and Customer Success:

Manage a portfolio of customers, ensuring they maximize the value they get from the CyberVadis solution and maintain a high level of satisfaction and engagement with the service and tools
Advise customers on the implementation of their TPCRM program throughout their lifecycle. Partner with them to help them adopt and integrate CyberVadis in appropriate processes and tools.
Build advocacy among customers; Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle
Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources
Develop and maintain Account Plans for all assigned customers
Liaise between customer and CyberVadis teams (sales, product, operations) to solve customer challenges and find opportunities and solutions
Promote and upsell of additional services when suitable
Lead and successfully manage contracts renewals
Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met

Other:

Contribute to CyberVadis continuous improvement process by providing feedback to the product management team on solution development needs
Lead and/or support a variety of Customer-focused projects
Teamwork, peer-coaching, and best practices sharing to contribute to the development of CyberVadis service and to maintain a positive and motivating atmosphere

Qualifications

You will bring more than five years experience of successful customer management, account management, or consulting experience acquired in a fast paced environment
Knowledge of SaaS is an asset but not mandatory as long as the candidate has a quick understanding of complex management systems and tools and how they impact the workflow of the customer
Excellent communication skills (both written and verbal) in English and German (both fluent required)
Ability to summarize key findings in a presentable powerpoint presentation
Excellent excel and data analytical skills
Experience in developing Account Plans
Computer literate (MS office, Google Suite, SalesForce or CRM, Project management tools…)
Interest to work in an international and multicultural environment
Self-driven, results oriented and team player
Ability to be agile in an ever changing environment
Thrives in a fast paced environment

Additional Information