Offer summary

Qualifications:

Attention to detail and good memory are essential., Reliability is a key trait for this role., No prior experience is required for applicants., Ability to use the Field Agent app for task selection..

Key responsibilities:

Pose as a regular customer to assess ID verification processes.

Complete surveys about the shopping experience after each task.

Choose tasks to complete based on personal availability.

Remain anonymous while gathering data for businesses.

The Realise Group, established in 2000, provides customer experience measurement solutions throughout Australasia and is a market leader in its field. We provide services to many leading Australian and international brands and specialise in designing tailored programs to meet client specific objectives. Our customised solutions draw from a breadth of experience gained over 13 years of listening to our clients and understanding how their brand promise is being delivered at store level. Each solution is developed with client specific objectives in mind drawing from our extensive knowledge and resources. Tailored solutions for our clients are achieved through the implementation of one or more programs that meet specific objectives. Options include Mystery Shopping Programs, Voice of the Customer Programs, Research Analytics, Net Promoter Score®, Retail Audits, Field Agent®, Reward & Recognition Programs and Competitor Benchmarking. Some of the people we have worked with include Target, 7-Eleven, Red Rooster, Country Road, David Jones, Esprit, Estee Lauder, Foxtel, Hudsons Coffee, Tattersalls, Vodafone, Virgin Australia and many others… In addition to our customer experience research services we also specialise in the provision of outsourced customer service staffing solutions, brand activations and product launches through our subsidiary company Realise People Solutions.

Job description

This work involves posing as a regular customer, seeing if you are asked for ID then completing a survey about the experience.

ID Mystery Shops take about 15 minutes to complete. These tasks are available across Australia, including metro and regional locations.

The ideal undercover agent has an eye for detail, a good memory and is reliable.

Tasks are offered via the Field Agent app. You get to choose what tasks you complete.

No Experience Required.

Since 2011 Field Agent Australia has been helping Australian brands collect retail data and improve the customer experience via crowdsourcing.

We’re the app that pays you real cash to gather information, take photos and share your opinion via surveys on your mobile phone.

Field Agents remain anonymous and the tasks that you complete help businesses improve their products and services!

Required profile