Software Developer - Customer Communications (EngageOne /OpenText)

• A great opportunity with a top 5 General Insurer in Australia
• Open to candidates in Sydney, Melbourne, and Brisbane
• Play a key role to enhance our customer experience and drive operational efficiency

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together"

About the Role

You will be part of the Digital Enablement Team, which manages both the maintenance and enhancement of digital assets at Hollard, including Digital Portals, API integration, Front-End Retail websites, and Customer Correspondence. While the team oversees a wide range of assets, this developer role will primarily focus on Customer Correspondence, specifically using the EngageOne platform that Hollard employs for this purpose. In addition to resolving BAU production tickets and addressing any issues that arise, you will also work on template enhancements requested by the business to continuously improve the customer correspondence experience.

The key focus areas will be:

• Design, develop, and maintain EngageOne templates for Policy and Claims correspondence.
• Collaborate with stakeholders to gather requirements and ensure templates meet business needs.
• Conduct thorough testing of EngageOne templates to ensure correct rendering, performing quality checks to guarantee error-free templates with precise data mapping and formatting (before passing onto QA).
• Regularly perform system health checks to ensure the EngageOne platform operates efficiently without disruptions and proactively troubleshoot and resolve issues related to system performance or data integration.
• Maintain comprehensive documentation of all template designs, changes, and system health check processes, ensuring compliance with industry regulations, company policies, and data protection requirements.

About You

• Demonstrated experience in enterprise level support of Engageone Designer, Server, Deliver, and Vault functionalities or Similar CCM Product features.
• Must have advanced Skills in managing system interdependencies for smooth integration.
• Knowledgeable in server operating systems and networking basics.
• Clear communication of customer needs into actionable IT requirements
• Advanced problem-solving skills in diagnosing and resolving technical issues
• Familiarity with incident, problem, and change management processes.
• Basic scripting skills in Python for automation and analysis.

Working at Hollard

At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:

• Professional and technical development opportunities
• Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle
• Paid parental and partner leave
• Additional leave options
• Generous employee insurance discounts
• Novated lease options
• Corporate employee discounts from various retailers
• Wellbeing benefits e.g., vaccinations, health insurance discounts, Employee Assistance Program (EAP)

Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.

Even if you don’t meet all our selection criteria, we encourage you to apply.

Please note that a full background check will be completed on the successful applicant.

Please Note: We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.