Offer summary

Qualifications:

8-12 years of total SAP experience with at least 5 years in AMS/Production Support., Minimum 3 end-to-end manufacturing clients supported on ECC and at least 1 on S/4HANA., Strong hands-on configuration and debugging skills in SAP., ITIL Foundation certified or willing to certify within 6 months..

Key responsibilities:

Deliver day-to-day L2/L3 support for PP & QM including incident resolution and service requests.

Gather and analyze business requirements and configure PP/QM in S/4HANA for small-to-medium changes.

Ensure compliance with ISO, IATF, cGMP, and FDA validation standards during support and change activities.

Proactively identify opportunities for process automation and facilitate continuous-improvement workshops.

Job description

JOB DESCRIPTION

Key Responsibilities

Run & Maintain

Deliver day-to-day L2/L3 support for PP & QM: incident resolution, service requests, 'how-to' inquiries, batch job monitoring, master/transactional data corrections.

Meet or exceed SLA / KPI targets for response, resolution time, system availability and user satisfaction.

Perform root-cause analysis (RCA) and develop permanent fixes for recurring issues (Problem Management).

Minor Enhancements & Change Management

Gather and analyze business requirements; prepare functional specs; configure PP/QM in S/4HANA (1909 or later) for small-to-medium CRs, OSS notes and Support Packs.

Coordinate with ABAP, Fiori/UI5, PI/PO/CPI and Basis teams; execute unit / integration / regression testing; manage transport migration using ChaRM / CTS+.

Support quarterly/half-yearly release cycles, Feature Pack Stacks and cloud add-on deployments (e.g., SAP DMC, IBP).

Regulatory & Audit Support

Ensure all support and change activities comply with ISO, IATF, cGMP and FDA validation standards.

Produce and maintain validation deliverables-URS, FS, Risk Assessment, IQ/OQ/PQ, Test Evidence, SOPs.

Assist in internal / external quality audits; close CAPAs within agreed timelines.

Process & System Optimization

Proactively identify opportunities for process automation (MRP Live, Advanced ATP, Fiori apps, BTP extensions).

Benchmark new S/4HANA functionality, OSS Notes and SAP Best Practices for PP-DS, Predictive MRP, SPC, QM Notifications and CAPA workflows.

Facilitate continuous-improvement workshops with production, planning, quality and supply-chain stakeholders.

Governance & Collaboration

Enforce ITIL v3/v4 processes (Incident, Problem, Change, Release, Knowledge, Service Reporting).

Maintain Solution Documentation in SAP SolMan / Signavio.

Required Experience & Skills

8-12 years total SAP experience with ≥ 5 years in AMS / Production Support.
Minimum 3 end-to-end manufacturing clients supported on ECC and at least 1 on S/4HANA (1809+).
Solid hands-on configuration and debugging capabilities (tables, user-exits, BADIs, Fiori apps).
Demonstrated compliance exposure: ISO 9001, IATF 16949, cGMP, 21 CFR Part 11, ISO 13485 or similar.
Working knowledge of ticketing & service tools: ServiceNow, Remedy, Solution Manager ITSM/ChaRM.
ITIL Foundation certified (or willing to certify within 6 months).
Strong analytical, communication and stakeholder-management skills; ability to translate technical issues into business language.
Fluent in English (additional languages a plus).

Core Functional Scope

Production Planning (PP)

MRP Live / Demand Management, Long-Term Planning, Production & Process Orders, Shop-Floor Control, Kanban, Repetitive, PP-PI, Capacity Planning, Backflush & Batch Management, Variant Configuration (desirable).

Quality Management (QM)

Quality Planning (MICs, Inspection Plans, Sampling Procedures)

QM in Procurement, Production, Sales & Service

In-Process & Final Inspection, Results Recording, Usage Decision

Defect Recording, QM Notifications, CAPA workflows, Certificates of Analysis

Statistical Process Control (SPC), Stability Studies, Audit Management

Conoce a Stefanini

Somos una empresa global con 35 años de experiencia en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiencia de usuario (UX).

Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.

Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.

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