Shopify Operations Manager - (HR31512DA)

Job Title: Shopify Operations Manager
Location: Remote (EST Time Zone)
Salary Range: up to 4000 USD

Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a fast-moving consumer brand in the cannabis and wellness space that is redefining how people use THC. The team is small, sharp, and execution-driven, with a strong focus on DTC and wholesale ecommerce as key growth engines. They operate with speed, creativity, and a commitment to building bold, design-forward experiences for a growing customer base.

Position Overview:

The Shopify Operations Manager will own the daily operations of the companys Shopify storefront and wholesale platform. This role is perfect for someone with sharp attention to detail and a hands-on mindset who thrives in fast-paced eCommerce environments. You'll work closely with growth, marketing, and customer support teams to ensure everything runs smoothly and continuously improves.

Key Responsibilities:

• Manage daily Shopify operations: product uploads, pricing updates, merchandising, and promotions.
• Monitor site performance, troubleshoot issues, and coordinate with developers/freelancers.
• Optimize site UX to drive conversions and increase AOV.
• Maintain SEO tagging, image assets, and accurate product catalog.
• Build and manage dashboards for ecommerce KPIs (traffic, AOV, LTV, retention).
• Support marketing and retention campaigns via tools like Klaviyo, Skio, and Okendo.
• Coordinate third-party platforms (DoorDash, GoPuff, Soberish, Airgoods, etc.).
• Handle wholesale portal updates and B2B order entry.
• Install/configure Shopify apps to support performance and functionality.
• Flag customer issues and collaborate with CS (via Gorgias) for resolution.

Qualifications:

• Based in Latin America (or overlapping EST timezone).
• Proficient in spoken and written English.
• Strong experience with Shopify and Google Analytics.
• Familiarity with eCommerce tools: Gorgias, Skio, Okendo, Klaviyo.
• Technically savvy; able to install and troubleshoot Shopify integrations.
• Comfortable working independently and making decisions without step-by-step guidance.
• Strong organizational and project management skills.
• Data-driven and able to derive insights from reporting tools.

Nice-to-Haves:

• Experience with Skio and Okendo is a plus, but not required, familiarity with similar tools (e.g., Recharge, Yotpo, Judge.me) is equally valuable.
• Experience managing third-party ecommerce integrations (e.g., DoorDash, GoPuff).
• Familiarity with wholesale/B2B ecommerce platforms.
• Prior exposure to cannabis, wellness, or fast-moving consumer goods sectors.
• Experience using Facebook Ads Manager (if campaign management becomes relevant).

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.