Offer summary

Qualifications:

Minimum 2 years of experience in healthcare administration or medical office setting., Demonstrated expertise in medical scheduling and insurance prior authorization processes., Strong understanding of HIPAA compliance and medical privacy requirements., Excellent phone manner and professional communication skills..

Key responsibilities:

Serve as the first point of contact for patient communications, handling incoming calls with professionalism.

Manage the practice’s scheduling system to ensure optimal patient flow and provider productivity.

Process and track insurance prior authorizations, maintaining accurate documentation and follow-up.

Coordinate with insurance companies and assist in implementing new operational procedures as the practice expands.

Job description

This is a remote position.

Job Highlights:

Contract: Independent Contractor
Schedule: 40 hours/week, Monday to Friday, 9:00 AM to 6:00 PM Central with an hour unpaid break

Client Overview
Join a rapidly expanding behavioral health practice that’s revolutionizing patient care through innovative treatment modalities. This forward-thinking practice is entering an exciting growth phase, expanding both its service offerings and physical footprint. As a leader in providing comprehensive mental health solutions, the practice is introducing cutting-edge treatments including Transcranial Magnetic Stimulation (TMS) therapy, specialized IV treatments, and innovative therapeutic approaches. This growth-oriented environment offers unique opportunities for professional development and the chance to make a meaningful impact on mental healthcare delivery.

Job Description
We’re seeking a detail-oriented Virtual Medical Practice Assistant to join our dynamic team during an exciting period of expansion. In this role, you’ll be the vital link between our practice and our patients, ensuring smooth daily operations while supporting our mission to deliver exceptional behavioral healthcare. As we scale our operations and introduce innovative treatment modalities, you’ll have the opportunity to grow with us and develop expertise in advanced healthcare administration. This remote position offers the perfect blend of administrative coordination and patient care support, allowing you to make a meaningful difference while working from the comfort of your home office.

Responsibilities

Serve as the first point of contact for patient communications, handling incoming calls with exceptional professionalism and care
Manage the practice’s scheduling system, ensuring optimal patient flow and provider productivity
Process and track insurance prior authorizations, maintaining accurate documentation and follow-up
Coordinate with insurance companies and maintain detailed records of all communications
Support the practice manager in implementing new operational procedures as the practice expands
Assist in coordinating patient care for new treatment modalities including TMS and IV therapy
Maintain accurate and confidential patient records in compliance with HIPAA regulations
Facilitate smooth communication between patients, providers, and staff
Support the practice’s growth initiatives through efficient administrative management
Contribute to creating and maintaining a positive patient experience from first contact through follow-up care

Requirements

Minimum 2 years of experience in healthcare administration or medical office setting
Demonstrated expertise in medical scheduling and insurance prior authorization processes
Strong understanding of HIPAA compliance and medical privacy requirements
Excellent phone manner and professional communication skills
Advanced proficiency in English, both written and verbal
Strong organizational abilities with exceptional attention to detail
Demonstrated ability to handle multiple tasks while maintaining accuracy
Experience with medical office software and scheduling systems
Reliable high-speed internet connection and quiet home office setup
Ability to work independently while maintaining strong team collaboration
Comfort with technology and adaptability to new software systems
Professional, positive attitude with a commitment to patient care
Ability to maintain composure in fast-paced situations

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_23175_JOB

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