Offer summary

Qualifications:

Strong English communication skills (written and verbal), Excellent time management and organizational skills, Proficiency in Google Workspace and Microsoft Office, Prior experience in executive assistance or administration is preferred..

Key responsibilities:

Assist in setting up business operations and workflows

Manage and maintain business calendars and schedule meetings

Conduct internet research and generate reports

Support customer and booking management through CRM systems.

Job description

This is a remote position.

Key Responsibilities:

Business & Administrative Support

Assist in setting up business operations, templates, and workflows
Organize and maintain documents, spreadsheets, and digital filing systems
Support the onboarding of new properties including OTA setup, Uplisting, guest guides, and furnishing coordination
Help prepare budgets, style/room guides, and onboarding checklists
Create and implement organizational systems for both business and personal use
Manage and maintain business calendars, schedule meetings, and organize travel plans
Attend meetings and take minutes when required
Conduct internet research, compile data, and generate reports

Customer & Booking Management (to be phased in)

Manage CRM systems and email marketing tools
Communicate with guests before and after stays to encourage repeat bookings
Develop and manage strategies to boost direct bookings (e.g., offering discounts to returning guests)
Liaise with property agents and coordinate inspections

Social Media & Content Management

Minor lead content creation and social media strategy
Manage and grow platforms such as Instagram, Facebook, and others
Create engaging content and maintain a consistent posting schedule

Skills & Competencies Required:

Strong English communication skills (written and verbal)
Excellent time management and organizational skills
High attention to detail and a proactive, self-motivated approach
Proficiency in Google Workspace and Microsoft Office (Word, Excel, PowerPoint)
Familiarity with social media platforms and basic content creation
Experience with CRM systems, email marketing, and automation tools
Comfort with cloud-based tools (Microsoft Teams, SharePoint, OneDrive, etc.)
Ability to manage multiple tasks in a fast-paced environment
Customer service excellence and professionalism

Preferred Qualifications:

Prior experience in executive assistance, administration, or real estate/property management
Background in marketing, advertising, or public relations is a plus
Skilled in data entry, research, and report generation
Experience with booking systems (e.g., Booking.com, Uplisting)
Familiarity with short-term rental business operations is highly desirable

Role Details:

Part-time: 20 hours per week, with flexibility to increase as the business grows
Direct reporting: To business owners (initially Neema and her husband)
Remote work: With regular communication via Zoom, email, and messaging apps
Flexible schedule: Aligned with Australian Western Time (Perth)