Offer summary

Qualifications:

5+ years of technical support experience in a professional IT environment., Proven expertise in Windows 10/11 and OSX operating systems., Strong understanding of Microsoft 365 applications and administration., Excellent English communication skills with a professional approach to client interactions..

Key responsibilities:

Deliver expert-level technical support for Windows 10/11 and OSX environments.

Manage and optimize Microsoft 365 ecosystems, including troubleshooting and user administration.

Utilize advanced remote management tools to proactively monitor and maintain client systems.

Handle client communications professionally through various channels including voice, video, and messaging platforms.

Job description

This is a remote position.

Schedule:

Work Schedule: 40 hours a week, Monday to Friday 9am - 6pm

Client Timezone: United Kingdom (GMT/BST)

Client Overview

Join a forward-thinking London-based Managed Service Provider that’s revolutionizing IT support for ambitious small and medium-sized businesses. As a trusted technology partner, we deliver comprehensive IT solutions that keep our clients’ businesses running smoothly. Our growing portfolio includes cutting-edge network infrastructure, cloud services, and enterprise-grade support solutions for companies across the greater London area.

Job Description

Step into a dynamic role where you’ll leverage your technical expertise to support and empower businesses across London. As an IT Support Engineer, you’ll be at the heart of our operation, using advanced remote management tools to deliver proactive solutions and responsive support. This position offers the perfect blend of technical challenge and client interaction, allowing you to grow your skills across multiple technology stacks while working independently in a modern, remote-first environment. You’ll have the opportunity to handle everything from complex network configurations to cloud-based solutions, making every day different and engaging.

Responsibilities

Deliver expert-level technical support for Windows ¹⁰⁄₁₁ and OSX environments, ensuring optimal system performance
Manage and optimize Microsoft 365 ecosystems, including troubleshooting, user administration, and security maintenance
Utilize advanced remote management tools to proactively monitor and maintain client systems
Execute and automate system administration tasks using command-line interfaces across multiple operating systems
Provide strategic network support and troubleshooting for business-critical infrastructure
Handle client communications professionally through various channels including voice, video, and messaging platforms
Participate in daily coordination meetings to ensure seamless service delivery
Manage and resolve technical support tickets independently while maintaining high client satisfaction
Support network and infrastructure installations by providing remote expertise
Document solutions and maintain knowledge base for continuous service improvement

Requirements

5+ years of demonstrated technical support experience in a professional IT environment
Proven expertise in Windows ¹⁰⁄₁₁ and OSX operating systems
Strong understanding of Microsoft 365 applications and administration
Practical knowledge of networking fundamentals and troubleshooting
Experience with remote management tools and remote support delivery
Basic Linux knowledge and command-line proficiency
Excellent English communication skills with ability to explain technical concepts clearly
Strong problem-solving abilities and analytical mindset
Professional approach to client interactions and service delivery
Reliable home office setup with high-speed internet connection
Ability to work independently while maintaining strong team communication
Adaptability to new technologies and eagerness to learn