Offer summary

Qualifications:

Proven experience in sales, appointment setting, or customer service roles., Excellent verbal and written communication skills with a professional phone manner., Strong ability to manage multiple priorities and leads simultaneously., Experience with CRM systems and digital communication tools is preferred..

Key responsibilities:

Manage end-to-end lead generation and nurturing across multiple marketing channels.

Execute strategic outreach campaigns to existing contacts and expand the prospect pool.

Serve as the primary point of contact for customer inquiries and coordinate with the installation team.

Generate reports on lead generation and conversion metrics to track performance.

Job description

This is a remote position.

40 hours a week

Mon-Fri 9am-6pm New York time (includes 1hr unpaid break)

Job Description

We’re seeking a dynamic Outreach Specialist & Sales Development Representative to drive business growth through multi-channel lead generation and customer engagement. In this role, you’ll be the vital link between potential customers and our premium HVAC installation services, managing a robust pipeline of opportunities across digital platforms and traditional communication channels. You’ll have the unique opportunity to directly impact business growth while working with a diverse customer base, from homeowners to major real estate companies. This position offers the perfect blend of autonomous work and structured support, with access to cutting-edge tools including AI-powered communication platforms and comprehensive CRM systems.

Responsibilities

Manage end-to-end lead generation and nurturing process across multiple marketing channels including Yelp, Facebook, and company website
Execute strategic outreach campaigns to a database of 280+ existing contacts while continuously expanding the prospect pool
Convert website visitors into qualified leads through proactive follow-up and engagement strategies
Serve as the primary point of contact for customer inquiries, managing both inbound calls and outbound communication
Coordinate with the installation team to schedule and confirm appointments across a three-state service territory
Develop and maintain relationships with commercial clients, including real estate companies and property managers
Create and execute follow-up strategies for estimates and proposals to maximize conversion rates
Utilize AI-powered tools and CRM systems to automate and optimize communication workflows
Generate comprehensive reports on lead generation and conversion metrics

Requirements

Proven experience in sales, appointment setting, or customer service roles
Excellent verbal and written communication skills with a focus on professional phone manner
Strong ability to manage multiple priorities and leads simultaneously
Experience with or aptitude for learning CRM systems and digital communication tools
Demonstrated success in converting leads into appointments or sales
Ability to work independently while maintaining high standards of performance
Comfort with technology and willingness to learn new digital tools
Professional demeanor and ability to build rapport with diverse customer base
Experience in construction, HVAC, or related industries is a plus but not required