Student - Career Services Assistant

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

The Career Services Assistant provides high quality customer service and support to Southern New Hampshire’s online learner community.  Main duties include administrative tasks such as data input and management and other special projects and initiatives as assigned.

Benefits to working in Career Services include learning about internship and career opportunities, developing your network, and adding a great pre-professional experience to your resume!  Our student employees are essential in helping us build a community of belonging at SNHU.  Students must have Federal Work-Study as part of their Financial Aid award in order to apply for this position.

Key Job Responsibilities

• Assist with all administrative duties to including:

  • Input Pre-Internship Survey data

  • End of term internship review and document wrap up – attaching documents to student files and manual data entry to fill out various spreadsheets.

  • File management of Internship Time sheets, evaluations, and final projects

  • Tracking internship employer evaluation responses/outcomes from past years.

  • Assist with document requirements and expiration dates of established affiliation agreements for internships.

  • Unify (Salesforce) assignments and associated reporting.

• Manage internship and career advising email queues through Salesforce (learner CRM) as needed.

• Support Career Engagement experiential learning challenges pre, during, and post-experience as needed.

• Provide assistance with other administrative projects and tasks as assigned.

Expectations:

• Provide world class customer service

• Confidentiality is of utmost importance and students are trained with this in mind

• Must be self-motivated and able to work independently in difficult situations with little supervision

• Maintain a positive attitude during all shifts and be a role model for colleagues

• Arrive at all shifts on-time and stay until the end of the shift

• Must be committed to creating and supporting an inclusive community

• Attend regular meetings with supervisor/team and employee appreciation events

Minimum Qualifications:

• Must be a full-time enrolled student in an online or campus undergraduate/graduate program.

• Students with work study may be prioritized

• Effective evidence of strong oral and written communication skills, an ability to work independently. Flexibility, creativity, critical thinking, effective decision-making. Strong data entry skills and attention to detail

Learning Outcomes/Skills Learned:

• Critical thinking and problem solving

• Communication skills

• Leadership

• Professionalism

• Ability to work as part of a team/collaboration.

Work Hours:

The office is opened 8:00am – 9:00pm Monday through Friday. All shifts will be given depending on student’s schedule.  Hours will not exceed 20 hours per week.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation