Offer summary

Qualifications:

Knowledge or experience in the veterinary industry is essential., Strong communication and relationship-building skills are required., Proficiency in using computer systems and databases is necessary., Ability to problem-solve and manage time effectively under pressure is important..

Key responsibilities:

Manage incoming veterinary cases and provide strong client support.

Monitor caseloads and ensure effective communication systems are in place.

Support veterinary specialists through collaboration and communication.

Troubleshoot image transfer and software platform usage as needed.

Job description

We are looking for a dedicated part time Clinical Case Manager to join our fun and friendly US operations team. This role will require someone who is available to work 25 hours per week, in a pattern including Friday (7.5 hrs), Saturday (5hrs) and Sunday (5 hrs), with flexibility for one other weekday.

This exciting and fast-moving role is vital in ensuring the efficient handling of veterinary cases and delivering on our company mission to make the veterinary world a better place.

Our brilliant operations team enjoy a varied day that includes: managing incoming requests via chat, phone and email, monitoring caseloads, and facilitating seamless communication between clients and our top team of prestigious veterinary radiologists and specialists around the world.

Requirements

Key Responsibilities

Live case management - handling incoming veterinary cases - including those of clinical urgency and delivering strong client support on a day-to-day basis
Monitoring caseloads and communication systems
Supporting our veterinary specialists via communication and collaboration
Trouble-shooting image transfer and software platform usage (full training will be provided)

Skills / Experience Required

Knowledge and/or experience of working within the veterinary industry
Experience in using computer systems, databases, word-processing and ideally file upload systems
Very strong communication and relationship building skills
Ability to problem solve and use own initiative
Reliable and organized with excellent time management skills
Ability to work calmly, efficiently and accurately under pressure
Adaptable and able to take on multiple tasks
Positive and flexible attitude - welcoming change and progress
A great team player who is flexible and self-motivated

Benefits

28 days holiday (Pro rata - including public holidays)
Medical, dental and vision cover
Life Insurance
Disability Insurance (short term cover)
Disability Insurance (long term cover)
401k Pension Plan
Company Share (eligible after 6 months of employment)
Employee Assistance Programme

Inclusion and Diversity

VET.CT is an Equal Opportunities Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any characteristic protected by law.

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