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Mongolian-Speaking Customer Experience Officer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Mongolia

Offer summary

Qualifications:

Degree in a business-related field., Fluent Mongolian speaker with excellent oral and written skills in English., Client handling experience in the financial services sector is a plus., Outstanding communication and interpersonal skills..

Key responsibilities:

  • Deal with clients’ inquiries via live chat, email, and telephone.
  • Perform personal clientele analysis and take actions as required.
  • Promote available products and services to clients.
  • Develop and maintain excellent relationships with prospective and existing clients.

XM logo
XM Financial Services SME https://www.xm.com
501 - 1000 Employees
See all jobs

Job description

Mongolian-Speaking Customer Experience Officer – Mongolia

The Role:

We are looking for passionate and self-motivated professionals to join our Customer Experience Team.

The main responsibilities of the position include:
  • Deal with clients’ inquiries via live chat, email and telephone.
  • Perform personal clientele analysis and take actions as required.
  • Handle client inquiries appropriately and ensure that high level service is provided.
  • Promote available products and services to clients.
  • Develop and maintain excellent relationships with prospective and existing clients.
  • Cooperate effectively with other departments as required.
  • Contribute to team effort by achieving targeted results.

    • Main requirements:
  • Degree in a business-related field.
  • Client handling experience in the financial services sector is a definite plus.
  • Fluent Mongolian speaker with excellent oral and written skills in English.
  • Ability to multitask and maintain a high-level of organization.
  • Outstanding communication and interpersonal skills.
  • Excellent computer literacy.
  • Valid work permit required.

    • Benefit from:
  • Attractive remuneration package
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities
    • All applications will be treated with strict confidentiality!

    Required profile

    Experience

    Industry :
    Financial Services
    Spoken language(s):
    MongolianEnglish
    Check out the description to know which languages are mandatory.

    Hard Skills

    Client ServicesFinance

    Other Skills

    • Computer Literacy
    • Multitasking
    • Social Skills
    • Communication
    Are you interested?

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