Offer summary

Qualifications:

3 years of experience in Sales, Operations, or Project Management roles., Excellent leadership and interpersonal skills for effective collaboration., Proven ability to work with both technical and business functions., Previous experience in the health insurance industry is preferred..

Key responsibilities:

Serve as the main point of contact for internal audit activities within the Sales Center and Finance.

Maintain communication with management, staff, and vendors to ensure smooth operations.

Develop and implement quality assurance protocols to enhance efficiency.

Oversee operational activities to ensure they are completed on time and within budget.

Job description

Join us in creating a better way!

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally.

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

Role Overview:

We are seeking an experienced and dynamic Associate Sales Operations Manager to manage and support operational processes and drive efficiency across the Employer and Individual departments. This role will collaborate closely with Sales, Enrollment, and Retention leadership to formulate strategy, enhance performance, and ensure the procurement of necessary materials and resources. The Associate Sales Operations Manager will be responsible for partnering with Employer and Individual and Finance leadership to oversee and deliver internal audit processes and communications on a monthly basis. This role will also assist in the documentation and reporting required to support these internal audit processes.

What you’ll do:

You are the single point of contact for all internal audit activities within the Sales Center and Finance, and all outbound call activities within the Sales Center and/or between the vendor and eHealth.
Maintain constant communication with management, staff, and vendors to ensure proper operation of the organization.
Develop, implement, and maintain quality assurance protocols.
Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
Ensure operational activities remain on time and within the defined budget.
Demonstrate eHealth’s values in your behaviors, practices, and decisions.

Who you are:

3 years in a Sales, Operations, or Project Management role.
Excellent leadership, interpersonal, and collaborative skills to work effectively with teams throughout the organization.
Proven track record for working effectively with technical and business functions.
Previous health insurance industry experience.
Must be able to manage multiple tasks and priorities under deadline pressure.

Call center technology experience desired.

What we offer:

Generous benefits include medical, dental, and vision beginning on your first day of employment

401K with matching
Tuition reimbursement
Employee stock purchase program
12 company-paid holidays and flexible time off (PTO for non-exempt)

*Please note the above is a summary of responsibilities; a full job description is available upon request.

The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site.

Base Pay Range -$85,700 - $107,100

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.

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