Offer summary

Qualifications:

At least 1 year of customer support experience or call center experience in a BPO environment., Excellent written and verbal communication skills in English and Portuguese, with clear pronunciation., Strong problem-solving and negotiation skills, capable of handling difficult customer interactions., Ability to work in a fast-paced environment and manage multiple tasks effectively..

Key responsibilities:

Manage a high volume of inbound and outbound phone, email, and chat contacts from customers.

Liaise with other departments to resolve customer issues and ensure satisfaction.

Achieve client and company KPIs related to call handling, email, chat, and customer satisfaction.

Build and maintain sustainable relationships with customers through effective communication.

Job description

About Influx

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

Learn more about us at www.influx.com

We’re seeking candidates with a background in customer service with BPO experience to join our growing team.

Essential Duties:

Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs
Liaison with other departments to resolve customer issues
Communicate effectively and with a positive tone with peers and your manager
Contribute to a high-performance and friendly workplace culture
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
Deliver on your promises and obligations to drive an exceptional customer experience

Minimum requirements:

At least 1 year of proven customer support experience or experience as a call center representative in a BPO environment
Excellent written and verbal English and Portuguese communication skills, Portuguese Language must be clear, with no native accent
Strong problem-solving and negotiation skills, as well as the ability to handle difficult customer calls
We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift
Empathetic and displays the necessary soft skills required for customer support
Ability to take ownership of the situations
Able to work in a fast-paced environment
Ability to multitask and not get frustrated
Track record of achieving KPIs and delivering strong CSAT scores

IMPORTANT NOTES:

Influx never asks candidates to make any payment throughout the entire recruitment process.
Successful candidates will be contacted only through email ending with @influx.com.

If this sounds like you or someone you know, the application link is below! Apply now!

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