Offer summary

Qualifications:

Experience with Salesforce administration, particularly Tier 2 and Tier 3 support., Strong understanding of user profiles, roles, permissions, and security settings., Ability to monitor and respond to service desk tickets effectively., Veterans and transitioning military personnel with IT/IS backgrounds are encouraged to apply..

Key responsibilities:

Provide first-level support for Salesforce-related issues.

Manage user profiles, roles, permissions, and security settings.

Monitor and respond to service desk tickets related to Salesforce issues.

Work on a rotating schedule including weekends and holidays.

Job description

At Sprezzatura we are at the forefront of revolutionizing technology committed to driving innovation and delivering exceptional customer experiences.

We are seeking experienced customer focused Tier 3, Professionals to join our OMEGA Program. Multiple shifts available:

Shift 1: CSC Salesforce Admin (Tier 2 & 3) - Shift 1 [Weekends and Holidays, 8am - 5pm EST]

Shift 2: CSC Salesforce Admin (Tier 2 & 3) - Shift 2A [Weekends and Holidays, 4pm - 12am EST]

Shift 3: CSC Salesforce Admin (Tier 2 & 3) - Shift 3A [Weekends and Holidays, 12am - 8am EST]

** This will be a rotating schedule weekly, working an 8-hour shift or a 4-hour shift and/or a holiday. Rotating Part Time Sat| Sun| Holiday ***

Key Responsibilities: First level support for Salesforce-related issues, manage user profiles, roles, permissions, and security settings, Monitor and respond to service desk tickets related to Salesforce issues.

Why Join: You will join a team of trusted Salesforce CSC professionals in a culture defined by our core values: compassion, empathy, service, initiative, and hard work.

We Hire our Heroes: Veteran owned organization encouraging veterans to apply. (Thank you for your service!)

Benefits: Total Rewards Package, Community, Volunteer Opportunities, Well-being Support.

How to Apply: Submit your resume and a cover letter detailing relevant experience and qualifications to Talent@SprezzMC.com or click the QUICK APPLY option.

Transitioning military and/or Veterans with IT/IS, finance, and/or healthcare systems specialties are invited to apply. Sprezzatura is an equal opportunity employer.

WORK AUTHORIZATION

This role requires you to live within the United States.

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO STATEMENT.

Sprezzatura expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sprezzatura’s employees to perform their job duties may result in discipline up to and including discharge.

CLEARANCE REQUIREMENT.

This position may require Public Trust clearance. Candidates must undergo a background investigation, including a review of employment history, education, criminal record, and financial history. The clearance process ensures that the candidate is reliable, trustworthy, and of good conduct and character. Employment offers are contingent upon successful passing a public trust clearance process.

COMPANY DESCRIPTION

Sprezzatura (www.sprezzmc.com) is a Washington, DC-area Service-Disabled Veteran-Owned Small Business (SDVOSB) that enables client success by supplying insight and leadership at the intersection of people, processes, and technology.

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