Offer summary

Qualifications:

High school diploma or equivalent required., Strong communication and interpersonal skills., Experience in customer service or related field preferred., Proficiency in using customer relationship management (CRM) software..

Key responsibilities:

Assist customers with inquiries and resolve issues promptly.

Provide product information and support to enhance customer satisfaction.

Document customer interactions and feedback for quality assurance.

Collaborate with team members to improve service processes.

The Hearst Health network includes FDB (First Databank), Zynx Health, MCG, Homecare Homebase, and MHK (www.hearsthealth.com). The mission of the Hearst Health network is to help guide the most important care moments by delivering vital information into the hands of everyone who touches a person’s health journey. Each year in the U.S., care guidance from the Hearst Health network reaches 85 percent of discharged patients, 205 million insured individuals, 99 million home health visits, and 3.2 billion dispensed prescriptions.Learn more about Hearst Health's Care Guidance for Doctors, Nurses, and Pharmacists: https://www.youtube.com/watch?v=rzDGagVW5mcLearn more about Hearst Health's Care Guidance for Health Plans: https://www.youtube.com/watch?v=W11uAlfWtNc

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