Pursuing a degree in Information Technology, Computer Science, or a related field., Familiarity with IT Service Management concepts and tools., Basic knowledge of data analysis techniques and tools., Strong analytical and problem-solving skills..
Key responsibilities:
Assist in maintaining the Configuration Management Database (CMDB).
Support data analysis tasks to improve IT service delivery.
Collaborate with team members on IT service management projects.
Participate in meetings to discuss project progress and findings.
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