Offer summary

Qualifications:

Currently enrolled in a relevant degree program, preferably in business or marketing., Strong communication skills in both written and spoken German and English., Familiarity with e-commerce platforms and customer service practices., Proficient in using Microsoft Office Suite and basic data analysis tools..

Key responsibilities:

Assist customers with inquiries and provide support via email and chat.

Process orders and handle returns efficiently.

Collaborate with the team to improve customer service processes.

Maintain accurate records of customer interactions and feedback.

With around 10,500 employees and over 500 brands world-wide, Hubert Burda Media is one of Germany’s largest technology and media companies. We create media with people, for people. We use our social relevance to make a difference and offer our employees the freedom to be creative and to invent new things. That is why working at Burda means: working "...in good company". All our business activities focus on our consumers, offering them reliable information, helpful services and great entertainment. We have strong media and digital brands in the News, Tech, Food, Living, Gardening, Fashion, Lifestyle, Health and Entertainment segments. We are active in 13 markets across Europe, Asia, and the United States. A family enterprise with a history spanning over 100 years, Burda combines traditional publishing with successful digital innovation and also invests in digital business models to ensure their long-term success. Examples include Xing, Nebenan.de and Vinted. Our digital activities also include journalism services such as Focus Online and Chip.de. We strive to actively shape the changes taking place in the media world. Our employees are as diverse as our company, technologies and media. If you have an entrepreneurial mindset, can take responsibility, and enjoy working in a team to drive innovation, Burda is the right place for you. Join us: https://www.burda.com/en/career/

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