Offer summary

Qualifications:

Proven experience as a Zendesk Administrator or similar role., Strong understanding of customer support processes and best practices., Familiarity with Zendesk tools and features, including ticketing systems and reporting., Excellent problem-solving skills and attention to detail..

Key responsibilities:

Manage and configure Zendesk to optimize customer support operations.

Create and maintain reports to track support metrics and performance.

Train and support team members on Zendesk functionalities and best practices.

Collaborate with cross-functional teams to improve customer experience.

Patrianna is a super fast-growing product development company headquartered in Gibraltar with colleagues around the world. We are looking for exceptional, smart talent striving to be number one. Motivated and capable of scaling up business functions at pace through domain expertise and a desire to continuously improve.

Required profile