Offer summary

Qualifications:

2+ years of operations experience as an admin assistant or similar role., Excellent English communication skills, both written and verbal., Strong customer service orientation with a professional demeanor., Detail-oriented with excellent organizational skills..

Key responsibilities:

Manage incoming customer inquiries and maintain professional communication via email.

Process and track customer orders from receipt through fulfillment.

Coordinate with the warehouse team on shipping label generation and documentation.

Support team members with various administrative tasks.

Job description

This is a remote position.

Schedule:

40 hours per week
Monday to Friday 9AM to 6PM Parkinson, QLD time (or 7AM to 4PM Manila time)
Includes 1 hour unpaid break

Client Overview

Join a dynamic Australian import/export business during an exciting growth phase as they expand into larger facilities. This established company handles international shipping and logistics, maintaining strong relationships with customers while managing complex order fulfillment operations. As they scale their operations, they’re seeking a dedicated virtual team member to support their customer service and administrative functions.

Job Description

Take ownership of customer communications and administrative operations in this engaging virtual role. You’ll be the primary point of contact for customer inquiries while managing crucial documentation and order processing tasks. This position offers the perfect blend of customer interaction and administrative coordination, allowing you to develop your skills while contributing to the company’s expansion. Working with a supportive team, you’ll help streamline operations and enhance customer experience while enjoying the flexibility of remote work.

Responsibilities

Manage incoming customer inquiries and maintain professional communication via email
Process and track customer orders from receipt through fulfillment
Coordinate with the warehouse team on shipping label generation and documentation
Monitor freight bookings and provide tracking updates to customers
Handle follow-up communication to ensure customer satisfaction
Maintain organized digital filing systems and documentation
Support team members with various administrative tasks
Future opportunity to handle customer phone support
Collaborate with the warehouse team to ensure smooth order processing