Offer summary

Qualifications:

Knowledge of HIPAA compliance and client privacy rights., Excellent written and verbal communication skills in English., Strong organizational and time management skills., Experience with healthcare administrative procedures and file management..

Key responsibilities:

Process and manage incoming referrals and client documentation.

Schedule and coordinate intake appointments and assessment meetings.

Maintain email correspondence with clients and case managers.

Monitor assessment deadlines and follow up with referring partners.

Job description

This is a remote position.

Scope:

- Monday to Friday, 8:30am to 4:30pm Minnesota time with a 30 minute paid break
- Access to organization email systems and scheduling tools
- Interaction with case managers, clinicians, and referring partners
- Limited direct client interaction, primarily for scheduling and initial inquiries
- Handle confidential client information and medical records
- Support both mental health and housing program operations

Responsibilities:

Process and manage incoming referrals through website and other channels
Create and maintain organized client folders and documentation
Schedule and coordinate intake appointments between clients and program staff
Coordinate assessment meetings between clients and clinicians
Track and monitor assessment renewal dates (6-month and annual reviews)
Handle incoming calls and provide initial program information
Maintain email correspondence with clients, case managers, and referral sources
Update case managers on client needs and situations
Process and organize client documentation including assessments and release forms
Follow up with referring partners regarding client progress
Monitor assessment deadlines and renewals
Coordinate scheduling between clients, clinicians, and program managers