Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Proven experience in customer service management or a similar role., Strong leadership and communication skills., Ability to analyze customer feedback and implement improvements..

Key responsibilities:

Oversee the customer experience strategy and execution.

Lead a team of customer service professionals to ensure high-quality service.

Analyze customer feedback and develop action plans for improvement.

Collaborate with other departments to enhance the overall customer journey.

Pacific Blue Cross is BC’s only Health Benefits Society and British Columbia’s #1 health benefits provider. Based in Burnaby, BC, and in partnership with CUPE 1816, the union representing roughly three-quarters of our 750-person local workforce, we provide health, dental, life, disability and travel coverage for 1 in 3 British Columbians through group benefits and individual plans. As part of our mission to improve health and wellbeing for British Columbians, we proactively support charitable organizations across the province working to improve health outcomes. View our social media community guidelines at pac.bluecross.ca/communityguidelines

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