Offer summary

Qualifications:

Bachelor's degree in Marketing, Business, or related field preferred., Strong analytical skills and attention to detail., Excellent communication and interpersonal skills., Proficiency in Microsoft Office Suite and data analysis tools..

Key responsibilities:

Conduct mystery shopping evaluations to assess customer service quality.

Prepare detailed reports on findings and provide actionable insights.

Collaborate with team members to develop improvement strategies.

Communicate results and recommendations to clients effectively.

The Realise Group, established in 2000, provides customer experience measurement solutions throughout Australasia and is a market leader in its field. We provide services to many leading Australian and international brands and specialise in designing tailored programs to meet client specific objectives. Our customised solutions draw from a breadth of experience gained over 13 years of listening to our clients and understanding how their brand promise is being delivered at store level. Each solution is developed with client specific objectives in mind drawing from our extensive knowledge and resources. Tailored solutions for our clients are achieved through the implementation of one or more programs that meet specific objectives. Options include Mystery Shopping Programs, Voice of the Customer Programs, Research Analytics, Net Promoter Score®, Retail Audits, Field Agent®, Reward & Recognition Programs and Competitor Benchmarking. Some of the people we have worked with include Target, 7-Eleven, Red Rooster, Country Road, David Jones, Esprit, Estee Lauder, Foxtel, Hudsons Coffee, Tattersalls, Vodafone, Virgin Australia and many others… In addition to our customer experience research services we also specialise in the provision of outsourced customer service staffing solutions, brand activations and product launches through our subsidiary company Realise People Solutions.

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