Offer summary

Qualifications:

High school diploma or equivalent required., Strong attention to detail and observational skills., Excellent communication and interpersonal skills., Ability to work independently and manage time effectively..

Key responsibilities:

Conduct mystery shopping visits at assigned locations.

Evaluate customer service and report findings accurately.

Provide feedback on the shopping experience to improve service quality.

Submit detailed reports and documentation of visits in a timely manner.

The Realise Group, established in 2000, provides customer experience measurement solutions throughout Australasia and is a market leader in its field. We provide services to many leading Australian and international brands and specialise in designing tailored programs to meet client specific objectives. Our customised solutions draw from a breadth of experience gained over 13 years of listening to our clients and understanding how their brand promise is being delivered at store level. Each solution is developed with client specific objectives in mind drawing from our extensive knowledge and resources. Tailored solutions for our clients are achieved through the implementation of one or more programs that meet specific objectives. Options include Mystery Shopping Programs, Voice of the Customer Programs, Research Analytics, Net Promoter Score®, Retail Audits, Field Agent®, Reward & Recognition Programs and Competitor Benchmarking. Some of the people we have worked with include Target, 7-Eleven, Red Rooster, Country Road, David Jones, Esprit, Estee Lauder, Foxtel, Hudsons Coffee, Tattersalls, Vodafone, Virgin Australia and many others… In addition to our customer experience research services we also specialise in the provision of outsourced customer service staffing solutions, brand activations and product launches through our subsidiary company Realise People Solutions.

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