Offer summary

Qualifications:

1+ year of customer service experience, Experience in LTL or transportation is a plus, Familiarity with Transportation Management Systems (TMS) is a plus, Strong verbal and written communication skills, fluent in English..

Key responsibilities:

Communicate with carriers regarding booked loads and shipment issues

Track and trace shipments to ensure deadlines are met

Manage communication with carriers regarding delays and extra fees

Collaborate with other teams to ensure a smooth delivery process.

Job description

ARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY?

We are seeking an innovative and agile LTL Load Management Representative who thrives in a dynamic and fast-paced global company. This position will work with our LTL (less-than-truckload) Load Management team to coordinate and assist our carriers to ensure excellent service for our customers.

WHAT YOU GET TO DO:

Communicate with carriers regarding booked loads

Communicate with external and internal parties regarding delays or issues with shipments

Track and trace shipments to ensure deadlines and delivery times are met

Keep track of upcoming deliveries and possible delays that may occur

Resolve and manage communication with carriers when general issues arise

Report and manage accessorials and extra fees our carriers might charge

Provide carrier feedback to our engineering team to continuously improve our core technology to meet the needs of carriers and customers

Collaborate with members of other teams to guarantee a smooth delivery process

YOU HAVE EXPERIENCE:

1+ year of customer service experience

LTL or transportation experience is a plus

Familiarity with Transportation Management Systems (TMS) is a plus

Strong verbal and written communication skills

Fluent in English - verbal and written

WORKING AT LOADSMART:

• Competitive base salaries - we believe in rewarding top talent

• Loadie Time Off - PTO and sick days without a limit

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.

Required profile